Conflict Resolution Examples and Strategies
This is the second of a two-part discussion of the Christian basis for and approach to mediation. The first part focused on the city clerk in Ephesus defusing a mob by understanding the facts of their grievance and using the facts to lead them to realize that the gathering was unnecessary and could violate the anti-riot ordinance. We learned from the event that a key aspect of mediation is to assess the facts and use them to guide the disputants to a peaceful understanding. Also, a mediation should identify the available options for ending the dispute and potential consequences of continuing with it.
In this final installment of the discussion, we examine two cases that highlight potential difficulties with assessing the facts and presenting them to the disputants. In a case mediated by Solomon, there was no independent witness to verify conflicting accounts of the facts by the disputants. In contrast, the facts were clearly identified at the outset for the second case; however, the mediator needed special communication strategy to present the facts to the disputant in a way that defined a path to resolution. The cases help illustrate special skills that a mediator may need in searching for an acceptable resolution of a conflict.